At Rockerr Inspection Division, we value your feedback. We are committed to resolving complaints and appeals impartially, efficiently, and in compliance with ISO/IEC 17020:2012 guidelines.
We follow a structured and documented process to handle all complaints and appeals related to our inspection activities. Our goal is to ensure transparency, impartiality, and swift resolution.
Submit your complaint or appeal via the online form, email at info@rockerr.com, or by post. Provide reference numbers, dates, inspector name, and supporting evidence.
We acknowledge receipt within 48 hours. The Quality Manager verifies whether the complaint relates to inspection activities and standard procedures under our scope.
To guarantee objectivity, we assign an independent investigator who was not involved in the original inspection. They review reports, calibration logs, and records impartially.
We document and communicate the formal outcome to you. If the complaint is valid, we execute appropriate corrective actions to improve our service consistency.
In accordance with ISO/IEC 17020:2012, all complaints and appeals are treated with strict confidentiality. Investigators are independent of the inspection in question. The submission of a complaint will not result in any discriminatory actions against the complainant.
